Customer onboarding is the nurturing process that gets new users and customers acquainted and comfortable with your product. Optimizing B2B customer onboarding can reduce ramp time by 54% and increase CSAT by 45%.

B2B Customer Onboarding

After a new call in recorded in Gong, Tonkean will send a message in Slack to update SFDC, flag to watch later, and leave a call summary. The responder simply has to fill out a form provided in Slack and all the information will automatically transfer over to SFDC. 

3. Gong Call Monitoring

Jessica Tucker

Make updating SFDC after a call so quick and easy it actually gets done

Gong Call Monitoring

Overview

Data sources in use

Salesforce

Custom Data Source

Example Solutions

B2B Customer Onboarding