This operation is used to edit and update a request.

This operation helps you add a new change.

Mandatory Fields: title, stage, status

This operation helps you to edit or update a change.

This operation is used to add a new request.

Mandatory Fields: subject

This operation helps you to Add attachments to a request. Here, the input must be given as multipart-form data.

This operation helps you Get all request approval levels.

This operation helps you Approve request approval.

This operation helps you Get all request approvals.

ServiceDesk Plus is a service management solution that combines IT service management, IT asset management, and CMDB with enterprise service management capabilities for departments including HR, facilities, and finance.

With Tonkean you'll be able to monitor the data, connect with other systems and trigger actions in ServiceDesk Plus.

Only 1 instance can be connected at a time.

In case you need to re-authenticate, first go to Zoho Account -> Sessions -> Connected Apps -> revoke the Tonkean app's access

Default: https://sdpondemand.manageengine.com More details: 

https://www.manageengine.com/products/service-desk/sdpod-v3-api/getting-started/data-centers.html

If you have multiple portals in your organization, the portal url name should be added - [API Domain URL]/app/[portal]

Default: https://accounts.zoho.com More details: 

Register your app in the Zoho Developer Center 

https://www.manageengine.com/products/service-desk/sdpod-v3-api/getting-started/oauth-2.0.html#register-your-application

Default: SDPOnDemand.requests.ALL, SDPOnDemand.problems.ALL, SDPOnDemand.changes.ALL, SDPOnDemand.projects.ALL, SDPOnDemand.custommodule.ALL, SDPOnDemand.general.ALL

https://www.manageengine.com/products/service-desk/sdpod-v3-api/getting-started/oauth-2.0.html#scopes

ServiceDesk Plus

Overview

How Tonkean Works With ServiceDesk Plus

Entities

Change

Problem

Request

Actions

Update Request

Create Change

Update Change

Create Request

Add Attachment To A Request