Software vendor request intake & triage is the procurement process of receiving, triaging, and initially evaluating new vendor or tool requests from all business areas.
With the proliferation of SaaS tools, procurement needs to manage an increasing volume of requests in various channels, such as emails, communication platforms, and forms. Additionally, procurement must keep track of existing tools, and their capabilities and usage, to reduce duplicate tooling.
However, due to the disparate and manual nature of this process, procurement teams could spend 10+ hours per person managing this process, and without a centralized or accessible repository of existing vendors, the business frequently requests redundant tools.