Software vendor request intake & triage is the procurement process of receiving, triaging, and initially evaluating new vendor or tool requests from all business areas.
With the proliferation of SaaS tools, procurement needs to manage an increasing volume of requests in various channels, such as emails, communication platforms, and forms. Additionally, procurement must keep track of existing tools, and their capabilities and usage, to reduce duplicate tooling.
However, due to the disparate and manual nature of this process, procurement teams could spend 10+ hours per person managing this process, and without a centralized or accessible repository of existing vendors, the business frequently requests redundant tools.
To achieve the results above, the following sections of the process need to be included and optimized.
Simplify the process of collecting new vendor requests by automatically monitoring and collecting requests from all possible intake sources, such as email, communication platforms (like Slack), and forms.
Requestors for new vendors can easily submit requests to procurement from any source, without being forced to go to a complicated form. At the same time, procurement teams no longer need to spend time manually reading emails, monitoring chat, or checking multiple sources to collect and respond to new vendor requests.
Reduce spending and increase negotiation leverage by checking new tools and vendor requests against an existing vendor list. Automatically flag overlapping tools to both requestor and procurement to avoid redundant tools.
Requestors and procurement have full visibility into existing vendors when submitting or approving new requests. Overall tool spending is reduced by up to 25% with lower maintenance overhead due to less overall tooling and more alignment across the organization.
Track all new vendor and tool requests from across the company and on all channels. Understand trends like types of tool requests, departments, location, and more.
The procurement team can proactively act on a strategy that optimizes tools and vendor spending that both enables the business while managing spend.
